FAQ's

Opening hours 
What size shoes do you stock ? 
Large Feet? 
Small Feet? 
Do you stock wide calf boots ?
What brands do you stock?
What if I have one foot larger than the other?
What can I put into my shoes to stop them slipping?
Have you got anything to protect the heels of my shoes
How can I remove stains from my shoes/bag?
What if my size is not avaliable online?
What if my foot fits in between sizes?
I need help choosing the correct colour?
Can I buy hats and fascinators online?
Can I purchase hat boxes?
What if a hat is too big for my head?
Do you cater for Brides and Bridal Parties
Do you stock goods for men and children?
What is the Guess Watches Warranty
What is the Guess Jewellery Warranty?
What types of payment do you accept?
How do you keep my credit card details secure?
How do I sign up for PayPal?
Do your prices include GST?
Do you deliver Australia wide?
Do you deliver internationally?
I am uncomfortable buying online
How soon can I expect my package to arrive?
Can I pick items up instore?
How can I return or exchange my purchase?
Do you do Gift Vouchers?
What if I lose a Gift Voucher?
Do you Gift Wrap?
Do you have a Green Policy?
Do you stock Vegan Shoes?
How often is the website updated?
Who is Greta?
Need to ask up something else?

 


What are your opening hours ?

Our store is open Monday to Saturday from 9am – 5pm, plus we are open for late night shopping on Thursday evenings until 8pm.

Luckily, our online store is open 24 hours a day !!!

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What size shoes do you stock ?

Where we can find them we start at an Australian 4-4.5 (EU size 35) and go up to a size 12 (EU size 43)

A very few shoes we can source in a size 3-3.5 (EU size 34) and even have a couple up to a size 13 (EU size 44)

Click on the size chart for more sizing information.

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What brands do you stock ?

From high fashion brands like PeepToe, Siren, Lipstik and Orbit to comfort brands like Rieker, Beautifeel, Arche and Rohde we stock a stack of incredible brands. (Did we mention orthotic taking brands like Naot, MBTs and El Naturalista ?) Oh and that is just our SHOE brands!

To find a full listing of the many brands we stock, you can search for brand by typing the name of the brand in the Search box at the top right hand side of the screen.

Alternatively when you click on any of the categories along the top of the website (ie Shoes, Bags & Wallets etc), a fabulous "Browse Products" option comes up. And you can see all of the brands!

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Large Feet ?

Big Feet?  Large Feet?  Yes yes, we of ALL people understand how difficult it is to find great shoes in larger sizes.  Size 11 ?  Size 12?  Yup, we have them.  We have also ordered shoes in sizes 13 and some in size 14 that should arrive by Summer 2010.

The best way to stay ahead of the pack is to search by size.  Right up the top of every page there is a search button.  Click on the word Search and it will take you to an advance search.

There you will find a box that says select size.  What you are looking for is sizes 42 (11), 43 (12), 44 (13) etc.

Brands to look out for ?  The German brands of Rieker, Rohde and Dorndorf.  Plus some of the French brands like Arche.  Let's not forget our gorgeous Beautifeel that go up a size 12, and also check in with Naot, Klouds and El Naturalista's too!

If you are truly ruly stuck, we may have an odd shoe "out the back" in our magical store room.  Email Greta and she will go hunting for you!

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Small Feet ?

Indeed, we also do our very VERY utmost to find small shoes.  Again the European brands come up trumps, as very often we can find a size 4 which is a European size 35.

The best way to stay ahead of the pack is to search by size.  Right up the top of every page there is a search button.  Click on the word Search and it will take you to an advance search.

There you will find a box that says select size.  What you are looking for is sizes 35 (4) or a size 36 (5).

Brands to look out for ?  Arche from France, Misano from good old Australia, Siren from Oz as well.  Both Naot and Klouds have comfort shoes for small feet.  Oh, and if you love high heels, go for PeepToe in either Miss Munro, Miss Buckingham or Miss Soho which I can get in a size 34 which is like a size 3 but fits a small size 4.  Oh yes ...

If you are truly ruly stuck, we may have an odd shoe "out the back" in our magical store room.  Email  Greta and she will go hunting for you!

Shoes for small feet - we love them!

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Do you have wide calf boots ?

Oh yes!  We always try to accommodate our customers with curvier calves, and are always on the hunt for wider boots. In the details of every long boot we list the circumference at the calf and also whether there are gussets that may give a couple of extra centimetres of give. I wish I could advise as to which brands have wider calves but it is not so consistent anymore. Please, if you are in doubt, email me at greta@shoebedoo.com.au so I can get back to you with a personal reference.

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What if I have one foot larger than the other ?

Always fit the larger foot first. We have lots of products (like Scholl Party Feet Gel Cushions and Scholl Party Feet Heel Shields to make the small foot fit better in a slightly larger shoe. It is much tougher trying to get a comfortable fit on your larger foot if you are squeezing it into a shoe too small.

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What can I put into my shoes to stop them slipping ?

As per the above, we have lots of products (like Scholl Party Feet Gel Cushions and Scholl Party Feet Heel Shields to make the small foot fit better in a slightly larger shoe.

In an enclosed shoe, we also recommend Scholl Busy Feet  which give terrific arch support as well as filling the shoe.

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Have you got anything to protect the heels of my shoes ?

We have a fantastic product that we stock called Heelies. These are little plastic sleeves that you slide over the bottom part of the heel of the shoe. They are applied with heat using a hair dryer which shrinks it to fit your heel. Then you can damage the Heelie but not your shoe!

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How can I remove stains from my shoes/bag ?

We have lots of helpful hints for you on our Caring for your shoes, bags & hats page .... Basically protect your shoe/bag with Collonil Waterstop first, and if you need to get stains out use a Collonil Shampoo.

Always spot test your fabric/leather on the inside of the shoe/bag somewhere not obvious. Some leathers in particular are porous, and absorb heavier, lanolin based products. PU (polyurethene, a foamy, rubberlike plastic) on the other hand can usually be kept clean with a damp soft cloth. There are also large variety of materials used in bags and clutches which should be handled differently. So no one hint fits all.

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What if my size is not available online?

Some shoes are stock items and we are able to order them in for you. Send us an email or give us a call on +61 8 9721 1031 with your request and we will do our best!

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What if my foot fits in between sizes ?

If you have a size 8 ½ foot and the shoe you crave is only available in full sizes, always opt for the next full size up. In this case, a size 9.

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I need help choosing the correct colour !

The team at ShoeBeDoo has a terrific eye for colour. If you want some help choosing the right colour for any of our items please email us or call us on +61 8 9721 1031.

Emailing us a picture of your outfit may also help! (PS If you live close by, did you know that we have a changing room instore? There is nothing like changing into your outfit for us to make suggestions on your accessories)

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Can I buy hats and fascinators online ?

ShoeBeDoo is known for its extraordinary range of hats and fascinators and we are delighted to be able to offer them to you online.

We package each hat/fascinator in a box with lots of tissue paper and foam packaging to significantly reduce potential damage, marking them fragile.

Even though we take such care and it is highly likely that you will never have a problem, we cannot be responsible for any damage caused through its journey to you.

Due to hygiene reasons, we regret that we will not be able to refund or exchange any hats or fascinators that are purchased.

If you are after a particular style or colour, you may want to email us your requirements and a picture of the outfit you are going to wear and we will suggest away!

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Can I purchase hat boxes ?

We have 3 sizes of hat boxes available for sale. These are flatpacked and can easily be sent to you.

Extra Small – diameter 28 cm height 18 cm $10.00
Small – diameter 34 cm $15.00
Large – diameter 49 cm height 24 cm $20.00

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What if a hat is too big for my head ?

We sell hat fillers that sit inside the hat where it makes contact with the head (the head band). These really help! They cost $1.50 each, and we recommend buying between two to four for each hat. Another added plus for using hat fillers, is that they protect the inside of the hat from makeup.

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Do you cater for Brides and Bridal Parties?

Yes! For the bride we are constantly on the search for great shoes in ivory and white. Plus we always have in stock a range of bags, fascinators and stockings in these colours.

Under Shoes there is also the bridal section - start here!  If you type "white" or "ivory" in the search box, you can find all shoes and accessories in these palettes. Don't forget colours like "nude", "champagne", "soft gold", "mushroom", and "silver" are also popular with brides. Perhaps you want to search for those as well.

For an individual look, consider going for your favourite colour in a shoe. Our favourites are electric purple, orange and red. Then tie that colour into your hair accessory, your flowers, and into something on your bridesmaids outfits. Et voilà, a fabulously unique look!

For the bridal party, the sky is the limit. Again colours like "nude", "champagne", "soft gold", "mushroom", and "silver" are most popular. Try searching for these colours in the search box to find what is available.

Please don't be shy, and email us your requirements and when you need them. We may know of a perfect shoe that is due in time for your wedding, not yet available online.

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Do you stock goods for men and children ?

Predominantly we are all things female. However we do stock MBTs  and Naots for men, plus we also stock Fossil wallets and Guess, Fossil and DKNY watches for men.

We do not stock children's shoes, however as we start our shoes from a size 4 (European size 35) where we can find them, we have a lot of girls able to find fashion shoes in our store. Particularly popular are the flat pumps, and white shoes for confirmations and weddings.

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What is the Guess Watches Warranty?

Your GUESS watch is guaranteed for a period of three years from the date of purchase against all defects in material or workmanship.  This does not apply to normal wear and tear or abuse of components and watch finish or plating and does not cover water damage caused by non-compliance with the water resistancy of each individual item.  Please go to our warranty page for full information on our warranties.

The following parts are not part of the GUESS 3 year limited warranty
  • Clasp
  • Bezel
  • Case damage, scratching, breaking or stones
  • Lens breakage, scratching or damage
  • Water leakage if the screw-in-crown is not activated
  • General wear and tear, scratches

If you have a valid claim, you must send your ShoeBeDoo receipt and stamped warranty slip (found inside the booklet in your watch box) to:

Designa Accessories Pty Ltd
PO Box 2576 Taren Point NSW 2229
Australia

Customer Service #:  1800 800 030

Orders and Repairs Fax:  +61 (02) 9540 5205

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What is the Guess Jewellery (Jewlry) Warranty?

We are an authorised retailer for Guess Jewellery in Australia.  Guess Jewellery has a 1 year replacement warranty on its products, against manufacturing defects.  This does not cover improperly cared for jewellery, so please make sure you look after your jewellery.  

If you have a valid claim, you must send your ShoeBeDoo receipt and the defective goods to:

Designa Accessories Pty Ltd
PO Box 2576 Taren Point NSW 2229
Australia

Customer Service #:  1800 800 030

Orders and Repairs Fax:  +61 (02) 9540 5205

Here are tips for looking after your Guess Jewellery:

 

 

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What types of payment do you accept ?

Online you can pay by Visa, Mastercard, American Express and Diners Card.  You can also pay using PayPal.

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How do you keep my credit card details secure ?

We use a 128-bit SSL encryption to ensure your personal data is kept secure.  Please refer to our Privacy Policy page for more information.

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How do I sign up for PayPal?

You can sign up for Pay Pal by going to their home page.

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Do your prices include GST?

Yes, all of our prices include Australian GST.

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Do you deliver Australia wide?

We sure do! Please go to our Delivery Information page for full information.

Basically within Australia:

Internationally:

* exceptionally large orders may incur a surcharge, we will contact you directly to confirm before processing

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Do you deliver internationally?

We do in deed deliver to New Zealand! However for the rest of the world we regret we do not accept orders due to international scamming acts.

Please go to our Delivery Information page for full information.

Basically:

* exceptionally large orders may incur a surcharge, we will contact you directly to confirm before processing

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I am uncomfortable buying online

We are very focused on making the experience for our customers as secure and private as possible. 

However if you would like to fax or mail us an order, please use a special form that we have prepared for you.

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How soon can I expect my package to arrive ?
WITHIN AUSTRALIA
Express Post Bags (including Express Post Platinum)
From Perth to the South West of WA next day
Rest of WA 2 days
Rest of Australia 2-3 days
Registered Post (for watches, jewellery etc)
This goes by road and so takes a little longer
South West of WA (anything with a 62xx post code) next day
Perth Metro 2 days
Rest of WA 3-5 days
Rest of Australia 5-10 days
INTERNATIONALLY
Registered Post Air Mail with Australia Post takes 3 – 10 working days, depending on the location.

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Can I pick items up instore ?

Sure! We are located at 35 Stephen St Bunbury. Find us via google maps. Find out directions to our store from our Contact Us page.

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How can I return or exchange my purchase ?

Please visit our Returns page for full information.

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Do you do Gift Vouchers?

Absolutely! We have gorgeous little Gift Vouchers that are enclosed in their very own ribbon threaded gift bag. The perfect gift!

Go to insert correct details here, choose the required value of your gift voucher, then add it to the Cart. Gift Vouchers come in the following denominations (Australian Dollars) - $25 $50 $75 $100 $150 $200 $250 $300 $350 $400 $450 $500. If you would like another denomination, send us an email or call us on +61 8 9721 1031 so we can oblige.

When you go to check out you will be prompted to enter a couple of extra fields. These fields are on Step 2, the Delivery and Billing Details.  You will see a box for Gift Vouchers underneath the Shipping Details.  

If you have only one Gift Voucher, complete the fields used by us to fill in the Gift Voucher and ensure it gets where it should go.

To: who you want to give the gift voucher to
From: who the gift voucher is from
Message on card: a brief message to be included on the Gift Voucher

If you have multiple Gift Vouchers, please use the Orders Comments box to the left of the Gift Vouchers box and complete accordingly.  This box is limitless in the amount of words you can include in it!

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What if I lose a Gift Voucher?

Gift Vouchers are like cash. If you lose cash, the bank won't replace it. If you lose a Gift Voucher, we will not be able to replace it.

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Do you Gift Wrap?

Delighted to!  Every item on your order has a little check box underneath it that says "Gift wrap this item".  If you click on/check this box, we will set our expert wrappers will set to work to wrap up the item!

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Do you have a Green policy?

Stay tuned for more on this, as we are totally committed to being light on our environment, and are in the process of finding a great green organization to work with.

In the meantime, know that we support some amazing brands that have a fantastic environmental record. These include Melissa, PikolinosEl Naturalista, Dansko and Betula. And we are always on the lookout for more, so email us with your suggestions!

We also work hard to ensure we operate instore as efficiently as possible. We turn off appliances and lights that are not in use, switch off computers/screens etc at night time, print on 100% recycled Australian made paper, and use earth friendly products to clean the store.

You can imagine the amount of cardboard boxes we receive. Plus shoe boxes that customers do not want. We flatten each of these out and drive them to a local recycling place in Picton (www.perthwaste.com.au who love us by the way!) where they are sent on for a new recycled life. (oh, that is except some of the shoe boxes we give to the local Brunswick Agricultural Show for selling baby chicks!)

In addition we are planting trees to offset carbon emissions, and are looking forward to exploring this avenue even more!

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Do you stock Vegan Shoes ?

We absolutely do.  We truly believe in vegan shoe and vegan bag products - that is, shoes and bags that are made without animal parts/skins and hence a cruelty-free.  

Some of our favourite brands that adhere to Vegan principles are ClariceTop EndGuessHunterMarco SantiniLipstikTherapyOlga BergArcopedicoMelissa, Lily Rose, I Love Billy, Frenz Australia

If you have a favourite vegan product that you think we should be stocking, please email me

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How often is the website updated?

It is our priority to keep our website up to date. As soon as new products arrive in store we are simultaneously unpacking them and putting them on the shelf – both in store and online.

As soon as products or sizes sell out, we are also updating the website. When we have a lot of demand for the same product, occasionally we may show availability when it is not available. If this happens be sure to note we will not charge you, and will contact you immediately and either order in a product or try and satisfy your needs in another manner.

We love keeping you in the loop with what is new, so how about bookmarking Greta's Diary , our fashionista Greta's own blog and check it out every day for her news.

In addition, subscribe to our newsletter to take advantage of all new items, what's on sale and other exciting tidbits from the world at ShoeBeDoo!

We are at the end of the day only human, and if we do make a mistake, please forgive us ... and maybe drop us an email and let us know !

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Who is Greta?

See the girl on the website? Have you seen the ShoeBeDoo advertising and noticed her pop up there? This is me! I'm Greta ... hello!

And just like yourself I have a passion for shoes, bags, hats and ... well ... Carrie Bradshaw has got nothing on me !

Being named after Swedish filmstar Greta Garbo, my European roots run deep, and I am keen to share my knowledge of all things fashionable with you - art, design and literature, cinema and pop culture.

With an objective mind and an open heart I offer you insight into the world of global fashion and culture to keep you on top of current trends and fashion influences. I am constantly scouring the European magazines and websites for the hottest styles out of the continent. I love reading up on the freshest designs coming out of our own great land, where the sense of space and freedom adds a unique edge.

What I want is to be able to translate these trends into your own wardrobe enhancing your signature style, no matter what your budget is.

In this ever evolving world of global fashion, I understand that comfort, style, quality, value and wearability above all are important whenever you buy shoes. Let's face it ladies, faaaabulous shoes are all well and good but all the components from form to fit will determine whether you will be a fashionista or fashion victim (buyer’s remorse strikes down more shoppers than we care to admit it, myself included).

It is going to be my absolute pleasure to keep you abreast of the latest styles and colours, open your eyes to the innovative and revisit beloved brands with you.

Lovely to meet you, and remember ladies... Whatever you wear, wear it with pride. With love , Greta.

PS To follow me, subscribe to my newsletter, bookmark my blog and check out all bits and pieces related to shoes and shoe fashion on Greta Says

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Need to ask us something else?

No problems! Send us an email or give us a call on +61 8 9721 1031 and we’ll be happy to fill you in.

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