Returns and Exchange Policy

 

What is the difference between a Return and an Exchange?

A Return is when a product is sent back to the supplier for a full refund, in the case of a manufacturing fault.

An Exchange is when a product is sent back to the supplier and in return the customer gets a new product or a credit note for the value of the goods.

A Credit Note is a store credit.

 

What is ShoeBeDoo's Return and Exchange Policy

Whilst we do our best to ensure you are in love with your purchases when they arrive, we realize that sometimes it just isn't so.

So, ShoeBeDoo will most happily exchange or refund for an incorrect size, or a change of mind if we receive the goods back to us within a 21 day period from invoice date, as long as the items:

 

TIP: try on shoes on carpet with clean, dry feet to avoid damaging them

TIP: even consider trying on shoes with stockings to prevent damage

TIP: have clean hands when dealing with light coloured materials

 

In addition, to exchange or get a refund you must:

If any of the above requirements are not met, ShoeBeDoo reserves the right to refuse an exchange or a credit note request.

 

TIP: You might also like to send us an email promptly with details of what you would like to exchange so we can reserve your request for you!

 

ShoeBeDoo must receive the returned goods within 21 days of invoice date before any exchanges can be processed. Please address your returns to:

ShoeBeDoo Returns
35 Stephen Street
Bunbury WA 6230
AUSTRALIA

We will with pleasure send replacement goods at our cost, however customers are responsible for expenses to return the goods to us.

 

TIP: We advise returning goods to us for exchange or credit via a recorded method of delivery such as a courier or Registered Post. ShoeBeDoo is not responsible for missing items or damage in transit.

 

We will take great care to ensure that you receive your goods in a timely manner, however we cannot take responsibility for any damages or loss incurred during the shipping/transport process

 

What do I do if the item I purchased is faulty ?

If goods have a manufacturing fault, we will replace, repair or refund the purchase amount. This is subject to us viewing the goods which must be returned to us, at the expense of the sender.

Refunds are also subject to the provision that the fault is not due to normal wear and tear. A shoe worn inappropriately and damaged, is not a manufacturing fault.

If you intend to return a faulty item, how about you send us an email for advice first before returning the item. If it is deemed there is no manufacturing fault but is instead a user wear/tear issue, the goods will not be accepted as faulty. Returning such goods will be at the expense of the customer.

When sending us faulty items, we also require:

 

Can I get a refund if I have simply changed my mind or don't like them any more ?

You sure can.  

ShoeBeDoo will most happily exchange or refund for a change of mind if we receive the goods back to us within a 21 day period from invoice date, as long as the items:

 

TIP: try on shoes on carpet with clean, dry feet to avoid damaging them

TIP: even consider trying on shoes with stockings to prevent damage

TIP: have clean hands when dealing with light coloured materials

 

In addition, to exchange or get a refund you must:

If any of the above requirements are not met, ShoeBeDoo reserves the right to refuse an exchange or a credit note request.

 

TIP: You might also like to send us an email promptly with details of what you would like to exchange so we can reserve your request for you!

 

ShoeBeDoo must receive the returned goods within 21 days of invoice date before any exchanges can be processed. Please address your returns to:

ShoeBeDoo Returns
35 Stephen Street
Bunbury WA 6230
AUSTRALIA

We will with pleasure send replacement goods at our cost, however customers are responsible for expenses to return the goods to us.

 

TIP: We advise returning goods to us for exchange or credit via a recorded method of delivery such as a courier or Registered Post. ShoeBeDoo is not responsible for missing items or damage in transit.

 

We will take great care to ensure that you receive your goods in a timely manner, however we cannot take responsibility for any damages or loss incurred during the shipping/transport process

Can I exchange or return a sale or a discounted item ?

Yes! At ShoeBeDoo a purchase is a purchase, regardless of whether you have purchased a full price or a discounted item. All goods purchased with us are under the same Returns and Exchange Policy.

 

Can I exchange ALL items that I purchase from ShoeBeDoo?

For hygiene reasons the following items cannot be exchanged, returned or refunded:

 

 

Can I exchange swimwear?

Swimwear can be exchanged as long as all of the swing tags are attached, the swimwear has not been worn or washed, and the hygience liners are not in any way removed, damaged or soiled.

For hygiene purposes it is imperative that underwear is worn while trying on.

 

Can I come into the store and exchange or return an item I bought online ?

Yes! You can buy online and bring them into the store for an exchange or return. Our Exchange or Return policy will apply.

 

What is an Assessment Form ?

An assessment form is used to help us understand your needs. It contains information as to why you want to exchange or return an item, and also has your personal details so we can get in contact with you.

An assessment form must be completed and returned along with goods when sending items back for exchange/credit or assessment of a repair or refund.

 

How can I get an Assessment Form ?

Please click here to download a pdf version of the Assessment Form.

If you have troubles in downloading this (it is a small file only about 200 kb) please email us or call us on +61 8 9721 1031 and we will happily get one to you.